GaryMoller.com products come with the following terms and conditions.
Here's my personal guarantee to you:
If you find that you don't like it, no matter the reason, then simply send it back and I will refund what you paid for it (The only thing is you must cover the cost of return)! No arguing and no time limits! How's that for a deal?
I am making this promise because I know you are placing your confidence in us to provide you with great products and services by mail order. If we should disappoint you (And we sure will be very disappointed if we ever did not measure up to your expectations), then we want to put things right as best we can - we do not want to lose you
Whenever possible, we will repair or replace any damaged or faulty goods, providing the damage is not caused through misuse. If repair or replacement is not possible, a full refund will be issued for the value of the damaged or faulty goods including the cost of postage and packaging. Of course, this does not include normal wear and tear and providing items have been used for the purpose in which they were intended and washing instructions have been followed correctly.
All returns should be sent to:
15 Heaton Terrace
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We give free shipping for all deliveries within New Zealand
We use NZ Courier Post overnight to most destinations. You can expect to receive your goods within 3 working days of having placed your order. Please add one to two days for rural and deliveries to the South Island.
We send non-signature. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or in your mailbox. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem.
All CourierPost orders are sent with 'Track & Trace'.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made. We accept no liability for any goods lost in transit outside of New Zealand.
We accept full responsibility for breakages in transit within New Zealand.
Shipping outside of New Zealand
Shipping is either standard or first class airmail. Our carrier is New Zealand Post.
We accept no liability for any goods lost in transit outside of New Zealand.
Customs / Import Regulations
Customs and import regulations vary widely between countries. It is possible that some of the products we sell via this website may be prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. We accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your country's Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your country's import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
Having said this; we've been sending goods all over the world for years and have had very few problems.
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We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously.
The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience.
This means that your information will not be sold or otherwise divulged to third parties without your prior consent.
You have certain rights to access information about yourself and if necessary to ask for it to be corrected.
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Secure Payment Policy
GaryMoller.com uses the DPS Payment Express Payment Gateway and Paypal for its online credit card transactions. DPS and Paypal processe online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real-time.
- GaryMoller.com does not have access to your full card number, this credit card payment is secured by DPS.
- DPS and Paypal have bank grade security.
- All DPS transaction details are stored in their PCI-DSS compliant Data Centre. Paypal is similarly secure.
- DPS Payment Express Software is certified with over 200 banks globally.
- The transaction on your cardholder statement will be identified by the trading name GaryMoller.com.
for more information on online credit card payments.
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